How did you come to do what you do (for a living)?

After growing up in the US, I spent three years living and working in Mexico, two years in France and more than 25 years in Japan. I started a business in Mexico, worked as a language teacher and did graduate work in intercultural communication as well as research in intercultural adaptation before I developed a career at university and in business training.

How might  intercultures’ customers find you unique?

I’m a rare American who speaks multiple languages! I pride myself in understanding the inner dynamics and psychology of Japanese work environments — something that is not easy for foreigners to do in Japan.

What do you like about working with intercultures? 

The high degree of professionalism and the long-term, trusting relationships that intercultures develops with its clients. Starting from that place of trust encourages open communication and makes deep learning possible.

In a global context  – why do you think is your work – and our work together important?

Globalization doesn’t automatically create mutual understanding. Similarly, simply being in a foreign country doesn’t automatically make us international. Creating synergy out of diversity is hard work. It requires openness, a willingness to make mistakes and persevere, and a commitment to our highest ideals. When we manage to do this, we end up being of service to the people around us, and to the world at large.